Case study
Six Specialist Roles Filled for a Plastics Manufacturer – 100% Retention Rate
A specialist plastics manufacturer needed to hire across customer service, marketing, operations, and quality — all requiring niche skillsets, manufacturing awareness, and in one case multilingual capability.
Situation
A specialist plastics manufacturer based in an industrial location in Manchester approached us with a series of business-critical vacancies. They needed to hire across customer service, marketing, operations, and quality, all requiring niche skillsets, manufacturing awareness, and, in one case, multilingual capability. These positions were essential to strengthening their commercial, operational, and compliance functions, and the client needed people who could perform confidently in a fast-paced industrial environment.
The roles included:
- French & Spanish Speaking Customer Support
- Marketing Executive
- Marketing Manager
- Operations Management Trainee
- Quality & Environmental Supervisor
- Quality Officer
Each vacancy demanded its own targeted search strategy, thorough screening, and careful cultural alignment.
What We Did
We treated every vacancy as an individual project, applying a highly proactive, search-led approach rather than relying on generic advertising.
For each role, we conducted extensive telephone screening to assess communication ability, sector understanding, technical competence, and long-term suitability for a manufacturing-driven environment. Only the strongest candidates were shortlisted and submitted.
Our process delivered the following:
French & Spanish Speaking Customer Support
21
Telephone Interviews
4
Shortlisted
1
Placed
Marketing Executive
36
Telephone Interviews
3
Shortlisted
1
Placed
Marketing Manager
14
Telephone Interviews
1
Shortlisted
1
Placed
Operations Management Trainee
70
Telephone Interviews
8
Shortlisted
1
Placed
Quality & Environmental Supervisor
41
Telephone Interviews
9
Shortlisted
1
Placed
Quality Officer
18
Telephone Interviews
4
Shortlisted
1
Placed
Throughout the process, candidates received tailored preparation, honest feedback, and clear expectations. This ensured that every shortlisted candidate was not only skilled but also fully aligned with the company environment and the demands of the business.
Onboarding & Outcomes
After offers were accepted, we supported each candidate through their notice period and ensured they were ready for their new career, we maintained communication with both sides throughout onboarding and continued to check in once candidates began their roles.
The result? A 100% retention rate.
Every single placement is still in the business, a testament to the accuracy, rigour, and cultural fit of our recruitment process.
The client has confirmed that all hires have settled in exceptionally well, strengthened team performance, and contributed positively to commercial, operational, and quality functions.
What Happened Next
Due to the success of these six placements and the exceptional retention rate, the business has now chosen Greys Specialist Recruitment as its preferred recruitment partner. We are now working extensively with the company across multiple functions, supporting future growth and continuing to supply high-quality, long-term talent.
These projects demonstrate our ability to deliver high-volume, multi-disciplinary hiring for businesses with specific needs, and to achieve not only successful placements, but long-lasting hires with measurable business impact.
